Features
Everything you need for social listening
Our platform provides comprehensive tools for monitoring, analyzing, and responding to social media conversations.
Crisis Management
Detect potential crises before they escalate with real-time alerts and sentiment analysis.
Lightning-Fast Data
Access social media data in milliseconds, not minutes, allowing for immediate response.
Active Channel Discovery
Automatically discover and monitor new channels where your brand is being discussed.
AI-Powered Reporting
Dynamic AI reporting services that provide actionable insights from your social data.
Comprehensive Protection
Monitor your brand across all major social platforms and emerging channels.
Global Coverage
Track conversations in multiple languages across different regions worldwide.
Proprietary Technology Built From The Ground Up
Our platform is powered by a custom-built data crawling engine developed entirely in-house, giving us unmatched speed and flexibility.
Proprietary Crawling Engine
Our custom crawlers access data from thousands of sources with millisecond latency, not available in off-the-shelf solutions.
Scalable Architecture
Process millions of data points per second with our distributed processing system designed for real-time analysis.
Continuous Discovery
Our system actively searches for and integrates new data sources as they emerge, ensuring you never miss relevant conversations.
The LenX dashboard showing real-time social listening data and crisis alerts
How It Works
Simple setup, powerful results
Get started in minutes and begin monitoring your brand across social media.
Connect Your Channels
Easily connect all your social media accounts and start monitoring conversations.
Set Up Alerts
Configure custom alerts for brand mentions, keywords, and sentiment changes.
Monitor in Real-Time
Watch conversations unfold in real-time with our intuitive dashboard.
Analyze with AI
Let our AI analyze trends, sentiment, and potential crisis situations.
Key Benefits
Respond to crises 10x faster
Discover emerging channels automatically
AI-generated reports save hours of analysis
Real-time data processing
Comprehensive coverage across platforms
Customizable alerts and notifications
Instant Notifications
Real-time Insights Delivered to WhatsApp
Never miss a critical mention or emerging trend with instant alerts delivered directly to your team's WhatsApp.
Seamless Delivery of Critical Insights
Customizable Alerts
Configure exactly what triggers notifications, from brand mentions and sentiment shifts to competitor activities and emerging crises.
Instant Delivery
Receive alerts within seconds of detection, allowing your team to respond to situations before they escalate.
Team Collaboration
Route alerts to specific WhatsApp groups based on department, severity, or topic, ensuring the right people get the right information.
Interactive Responses
Take immediate action directly from WhatsApp with interactive commands to assign tasks, request more data, or initiate response protocols.
Example WhatsApp Alerts
Negative Sentiment Spike
Detected 240% increase in negative mentions of "Product X" in the last 30 minutes.
Emerging Topic
New topic "sustainable packaging" gaining traction in relation to your brand (125 mentions).
High-Impact Mention
Influencer @techreview (2.4M followers) mentioned your brand in a positive review.
Use Cases
Real success stories
See how organizations use our platform to manage their social presence.
The Challenge
A major airline faced a potential PR crisis when false information about flight safety began spreading on social media. The company needed to respond quickly to prevent damage to their reputation.
The Solution
Using our platform's real-time monitoring and crisis alert system, the airline was able to:
- Detect the emerging crisis within minutes
- Track the source and spread of misinformation
- Deploy targeted responses to key influencers
- Monitor sentiment in real-time as the situation evolved
The Results
87%
Increase in response rate within 6 months
15 minutes
From crisis detection to response deployment
$2.3M
Estimated savings in potential lost revenue
AI Technology
Powered by advanced artificial intelligence
Our custom AI services transform social data into actionable intelligence, giving you unprecedented insights into conversations that matter.
Sentiment & Topic Tagging
Our AI automatically analyzes and tags content with precise sentiment scores and topic classifications in real-time.
Multilingual analysis across 45+ languages
Contextual understanding of industry-specific terminology
Custom topic taxonomies tailored to your business
99.7%
Accuracy in sentiment classification
Trend Detection & Forecast
Identify emerging trends before they go viral and predict their trajectory with our advanced predictive AI models.
Early detection of emerging conversations
Predictive analytics for trend trajectory
Anomaly detection for unusual patterns
3-5 days
Earlier trend detection than competitors
Research Assistant
Your AI-powered research companion that answers questions about your social data and generates insights on demand.
Natural language queries for complex data analysis
Automated reporting with custom visualizations
Competitive intelligence summaries and alerts
85%
Reduction in manual research time
Fully Custom AI Services
Our AI technology is not one-size-fits-all. We build custom AI models tailored to your specific industry, audience, and business goals.
Custom Training
We train our AI models on your historical data and industry-specific content for maximum accuracy.
Continuous Learning
Our AI models continuously improve based on your feedback and evolving social conversations.
Integration Ready
Our AI services integrate seamlessly with your existing tools and workflows via our robust API.
Custom AI Agents for Agencies
LenX provides custom development services to build specialized AI agents that automate and enhance your agency's digital marketing services.
Automated Ads Reporting
Custom AI agents that automatically collect, analyze, and generate comprehensive reports from multiple ad platforms.
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Multi-platform data integration
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Automated performance insights
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Client-ready visualizations
AI Content Strategy Platform
Build your own in-house AI content platform that generates strategies based on social listening insights.
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Trend-based content recommendations
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Competitor content analysis
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Performance prediction models
Influencer Research Service
AI agents that identify and analyze the perfect influencers for your clients' specific campaign goals.
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Audience alignment analysis
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Authenticity and engagement scoring
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ROI prediction models
Insights
News & Blog
Latest insights, trends, and best practices in social listening and crisis management.
Contact Us
Ready to transform your business with AI? Get in touch with our team of experts.
Headquarters
3/F, Scribe Corner, 4 Shell Street,Causeway Bay, Hong Kong
Phone
+852 9664-2920
info@fasta.ai